Experience tells us that managing an issue or crisis can actually enhance your reputation.
We have a healthy paranoia and prefer to manage risks before they become crises. Being prepared and having trusted relationships established is a wise investment.
Managing issues reactively in the heat of the moment makes everything so much harder. That said, no one can control their external environment and sometimes the unexpected can escalate, and quickly.
We bring a nuanced approach. Our experience, models, tools and relationships are invaluable particularly when emotions are running high.
Media is not a universal channel; we bring an integrated approach across audiences and channels. We believe how you put things right matters.
With 40 years in the business, there isn’t much we haven’t seen or heard. Product or service changes, failures or recalls, consumer advocacy, exiting of partnerships or sponsorships, protests, regulatory change, enquiries and investigations, politicisation of issues, restructures and transformations, health and safety, industrial action, financial performance, mismanagement, shareholder concerns, changes of ownership, overseas investment, conduct, legal proceedings, technology failures, security breaches, contract disputes and budget blow outs are just some of the issues we’ve helped manage.
We are your go-to people for issues and crisis management.